Laptop Recovery

Laptop Data Recovery

No Fix - No Fee!

Our experts have extensive experience recovering data from laptops. With 25 years experience in the data recovery industry, we can help you securely recover your data.
Laptop Recovery

No Fix? No Fee!

There's nothing to pay if we can't recover your data.

Laptop data recovery

No Job Too Large or Small

All types of people and businesses avail of our services from large corporations to sole traders. We're here to help anyone with a data loss problem.

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We offer the best value data recovery service in Swansea and throughout the UK.

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Swansea Laptop, Notebook & Netbook HDD Data Recovery: The UK’s No.1 Specialists

For 25 years, Swansea Data Recovery has been the UK’s leading specialist in recovering data from laptop, notebook, and netbook hard drives. We understand the portable nature of these devices makes them susceptible to drops, shocks, and power issues that can lead to catastrophic data loss. Our state-of-the-art laboratory is equipped with the advanced tools and certified cleanroom environment necessary to tackle every type of failure, from the legacy IDE drives in older netbooks to the latest NVMe SSDs in modern ultrabooks. We support every major laptop manufacturer and the storage devices within them.


Supported Laptop Manufacturers & Models

We possess extensive expertise in recovering data from the storage drives of all major laptop brands, including but not limited to:

ManufacturerPopular Laptop Series (We recover from their internal drives)
1. DellLatitude, XPS, Inspiron, Vostro, Precision, Alienware
2. HPPavilion, Envy, Spectre, Omen, EliteBook, ProBook, ZBook
3. LenovoThinkPad, Yoga, IdeaPad, Legion, ThinkBook
4. AcerAspire, Predator, Nitro, Swift, TravelMate, Spin
5. ASUSZenBook, ROG (Republic of Gamers), TUF, VivoBook, ExpertBook
6. AppleMacBook, MacBook Air, MacBook Pro (Including M-series with T2 security)
7. MSIPrestige, Summit, Creator, Stealth, Raider, Katana
8. Toshiba(Legacy) Satellite, Portégé, Tecra
9. SamsungGalaxy Book, Odyssey
10. MicrosoftSurface Laptop, Surface Book
11. FujitsuLifeBook, Celsius
12. Sony(Legacy) VAIO
13. MedionAkoya, Erazer
14. ChuwiCoreBook, LapBook
15. HuaweiMateBook
16. XiaomiMi Notebook
17. LGGram
18. Clevo(OEM for many boutique brands)
19. RazerBlade, Blade Stealth
20. GigabyteAero
21. PC SpecialistRecoil, Optimus
22. NovatechnFinity, nServ
23. Dynamode(Boutique/Commercial)
24. Stone(Commercial/Government)
25. Getac(Rugged) B300, F110
26. PanasonicToughbook
27. Hyundai(Consumer)
28. JVC(Legacy)
29. Gericom(Legacy)
30. Rock(Direct)

Supported Laptop Drive Interfaces

Our engineers are proficient in recovering data from every storage interface found in laptops, past and present:

  • SATA (Serial ATA): All generations (SATA I, II, III), the most common interface in laptops for over a decade. Includes 2.5″ form factor.

  • PATA (IDE): Legacy 44-pin IDE interface used in older laptops and netbooks.

  • mSATA (mini-SATA): A smaller SATA form factor, common in ultrabooks circa 2010-2015.

  • M.2: Supporting both SATA and NVMe (PCIe) protocols. Critical to identify correctly for recovery.

  • PCIe (PCI Express): Standard card-based storage in some workstations.

  • NVMe (Non-Volatile Memory Express): The protocol for high-speed SSDs over M.2 and other form factors.

  • Apple Proprietary: Blade SSDs (e.g., A1398), and integrated storage on T2/Mx chips, requiring specialised tools and techniques.

  • U.2: Less common, found in some mobile workstations.

  • eSATA: Occasionally used on laptops as an external port.


Top 25 Laptop Hard Drive Errors & Our Technical Recovery Process

Laptop drives face unique challenges due to their portability. Here is a detailed breakdown of the most common failures we resolve.

1. Head Stack Assembly (HSA) Failure from Impact

  • Summary: The laptop was dropped or bumped while operating, causing the read/write heads to crash onto the platters or become misaligned. Symptoms include clicking, beeping, or a dead drive.

  • Technical Recovery: The 2.5″ HDD is disassembled in our Class 100 ISO 5 cleanroom. The damaged HSA is carefully removed. We source a compatible donor HSA from our inventory of 2.5″ drives. A critical step is often micro-soldering to transfer the original preamplifier (pre-amp) chip from the patient HSA to the donor HSA to maintain compatibility with the drive’s unique adaptive data. The donor heads are installed, and the drive is immediately imaged using hardware (PC-3000) that controls read retries to prevent new head damage on potentially degraded media.

2. Spindle Motor Seizure (Bearing Failure)

  • Summary: The motor that spins the platters has failed due to worn bearings from constant use or an impact. The drive may not spin up, or may produce a grinding or whining noise.

  • Technical Recovery: In the cleanroom, the platter assembly is removed from the original patient HDA. It is then transplanted with extreme precision into an identical donor HDA that has a confirmed healthy motor and bearing assembly. Maintaining platter alignment is crucial. The new assembly is connected to our imaging hardware to create a sector-by-sector clone.

3. Firmware Corruption (Service Area Damage)

  • Summary: The drive’s internal operating system, stored in the Service Area on the platters, is corrupted. This can be caused by sudden power loss during a sleep/wake cycle or bad sectors in the SA. The drive may not be detected, or may detect with an incorrect capacity.

  • Technical Recovery: Using a utility like PC-3000, we place the drive into a technological mode to bypass the corrupted public firmware. We directly access the Service Area to diagnose the damaged modules (e.g., TRANSLAT, SMART, CERT). We either repair them using factory-level algorithms or rewrite them using a known-good firmware module from our database, carefully adapting it to the specific drive’s configuration parameters (RAM overlays and adaptive data) to ensure stable operation for imaging.

4. Printed Circuit Board (PCB) Failure from Liquid Spills

  • Summary: Liquid spilled into the laptop has shorted and corroded the drive’s PCB, leading to component failure or trace damage.

  • Technical Recovery: The PCB is cleaned with high-purity isopropyl alcohol in an ultrasonic cleaner. Under a microscope, we identify and replace corroded components (TVS diodes, fuses, motor drivers). If the main controller is damaged, we perform a “ROM transfer”: the serial EEPROM chip containing the drive’s unique adaptive data is desoldered from the patient PCB and transplanted onto a compatible donor PCB using a hot-air rework station.

5. Bad Sectors & Media Degradation from Wear

  • Summary: The constant start/stop cycles and movement in laptops accelerate media wear, creating unstable and unreadable sectors. This leads to slow performance, freezes, and file corruption.

  • Technical Recovery: We use hardware imagers (DeepSpar, Atola) with sophisticated control algorithms. The process involves reading data in a non-destructive manner, employing techniques like soft-resets and adjusting read timeout/retry parameters. We create a logical map of the drive, prioritising healthy areas first. For persistent bad sectors, we may apply a firmware-level tweak to temporarily reduce the drive’s read retry thresholds, allowing data to be extracted before the drive marks it as permanently bad.

6. SSD Controller Failure (NVMe & SATA)

  • Summary: The SSD’s main processor has failed, often due to overheating or electrical issues. The drive is not detected or returns a “USB Device Descriptor Failed” error when connected via an adapter.

  • Technical Recovery: We perform “chip-off” recovery. The NAND flash memory chips are carefully desoldered from the SSD’s PCB using a controlled reflow station. Each chip is read individually using a dedicated NAND programmer (e.g., PC-3000 Flash). The raw binary dumps from all chips are then processed through our software, which uses controller-specific algorithms to reverse-engineer the RAID-like striping, XOR parity, wear-leveling, and block mapping to reassemble the original logical data.

7. Accidental File Deletion or Formatting

  • Summary: The user has deleted files or formatted the drive, removing the logical file system structure. This is common when reinstalling an OS or cleaning up disk space.

  • Technical Recovery: We create a forensic sector-by-sector image of the drive to prevent overwriting. Using tools like R-Studio and UFS Explorer, we perform a deep scan, parsing raw data for file signatures (file carving) and analysing surviving file system metadata (e.g., $MFT for NTFS). For formatted drives, we reconstruct the partition boot sector and directory tree by locating backup copies of the file system metadata.

8. Power Surge Damage

  • Summary: A faulty laptop charger or power event has caused a voltage spike, damaging protection components on the PCB.

  • Technical Recovery: The PCB is inspected for failed components. We typically find shorted TVS diodes and blown fuses. These are replaced. We then test the motor driver IC and main controller for shorts. If the preamplifier on the head stack is shorted (common in 2.5″ drives due to lower voltage tolerance), a cleanroom HSA replacement is also required.

9. Platter Surface Scoring from Head Crash

  • Summary: A severe impact has caused the heads to gouge the platter surface, permanently destroying data in those tracks. Often accompanied by a grinding sound.

  • Technical Recovery: After cleanroom disassembly and head replacement, we use our imaging hardware to perform a full surface scan. The imager is configured to skip heavily damaged areas instantly to prevent new head damage. We recover all readable data first. For the scratched areas, we may perform multiple passes with varying physical head actuator offsets to attempt to read any remaining magnetic flux transitions from the edges of the damaged tracks.

10. Logical File System Corruption (NTFS, APFS, EXT4)

  • Summary: Critical file system structures are corrupted due to unsafe shutdowns, software bugs, or system crashes. The drive may show as “RAW” or prompt for formatting.

  • Technical Recovery: We work with a disk image. Our engineers perform manual file system repair by locating backup copies of critical metadata (e.g., $MFTMirr for NTFS, Space Manager for APFS). For complex corruptions, we use a hex editor to analyse and patch the damaged structures directly, ensuring consistency between the metadata and the actual file data runs.

11. Partition Table Corruption (MBR/GPT)

  • Summary: The Master Boot Record or GUID Partition Table is damaged, making all partitions on the drive appear lost. This can occur during a failed OS update or disk management error.

  • Technical Recovery: We perform a full sector-by-sector image. We then scan the entire drive for backup copies of the partition table. For MBR, we look for a copy at the drive’s end. For GPT, we use the primary GPT header to locate the secondary GPT. If backups are corrupted, we manually reconstruct the table by scanning for partition boot records.

12. NAND Flash Wear-Out (SSD Degradation)

  • Summary: The flash memory cells have reached their program/erase cycle limit, leading to a high rate of uncorrectable errors that the drive’s internal ECC cannot fix. The drive becomes read-only or fails entirely.

  • Technical Recovery: We perform a chip-off procedure. The raw NAND dumps contain a high bit error rate. Our processing software employs advanced, often proprietary, ECC algorithms. We also adjust the read reference voltages for the aged NAND cells through a process called “read retry calibration” to extract the most accurate data possible from the degraded cells.

13. Overheating Damage

  • Summary: Chronic overheating in a poorly ventilated laptop has weakened solder joints on the PCB (BGA chips) and accelerated media degradation.

  • Technical Recovery: The PCB is reflowed using a BGA station to repair cracked solder joints under the main controller and RAM. The drive is then imaged in a temperature-controlled environment, with our hardware monitoring drive health in real-time. We pause the imaging process if the drive’s SMART temperature or error counts rise to dangerous levels.

14. BIOS/UEFI Not Detecting Drive

  • Summary: The laptop’s BIOS does not recognise the drive. This can be due to PCB failure, firmware corruption, or severe internal damage preventing initialisation.

  • Technical Recovery: We systematically eliminate causes. We first test the PCB and ROM. If functional, we use a hardware tool to put the drive into a factory mode to bypass the public firmware and access the Service Area directly, diagnosing and repairing the modules responsible for the drive’s identification.

15. Encrypted Drive Failures (BitLocker, FileVault)

  • Summary: The drive is encrypted, and the drive has a physical failure, or the TPM/EFI password is lost after a motherboard failure.

  • Technical Recovery: We first resolve the underlying physical issue (e.g., PCB, heads, firmware). Once the drive is physically stable and imaged, the encrypted image is mounted. For BitLocker, we require the user’s recovery key if the TPM is unavailable. For Apple’s T2/Mx chips, physical repair of the laptop’s main board may be necessary to regain access to the encryption keys.

16. Adapter Firmware Corruption (SATA to USB)

  • Summary: When connecting a laptop’s internal drive via a SATA-to-USB adapter, the adapter’s own firmware can corrupt the drive’s firmware, rendering it inaccessible.

  • Technical Recovery: This requires a firmware-level repair using a PC-3000 or similar tool. We place the drive into a technological mode and repair the corrupted firmware modules in the Service Area that were damaged by the incompatible USB bridge, effectively rolling back the changes made by the faulty adapter.

17. S.M.A.R.T. Command Failure & Pre-Failure

  • Summary: The drive’s Self-Monitoring, Analysis, and Reporting Technology has logged a critical failure (e.g., High Reallocated Sector Count, Uncorrectable Sector Count).

  • Technical Recovery: We use our imaging hardware to clone the drive, prioritising the healthy data first. The process is configured to be highly sensitive to read instability, allowing us to extract data from weak sectors before they become fully unreadable and are reallocated.

18. Virus & Ransomware Infection

  • Summary: Malicious software has encrypted or corrupted files.

  • Technical Recovery: We image the drive. For ransomware, we analyse the encryption method; in some cases, known decryption tools are available. For data destruction, we use techniques for accidental deletion and file system corruption, also scouring the drive for shadow copies or temporary files.

19. Failed Operating System Upgrade/Install

  • Summary: A Windows or macOS upgrade failed, corrupting the file system and leaving data trapped.

  • Technical Recovery: We image the drive and then use file system tools to access the previous Windows installation (Windows.old) or Time Machine local snapshots (APFS). We reconstruct the user data from these backup points within the file system.

20. Physical Connector Damage on Laptop Drive

  • Summary: The delicate SATA or power connector on the 2.5″ drive has been broken or damaged during a clumsy removal from the laptop.

  • Technical Recovery: The damaged connector is carefully desoldered. We then solder a new connector onto the PCB, ensuring all pins are properly connected and there are no solder bridges. The board is tested for continuity.

21. Unstable Drives – G-List Overflow

  • Summary: The drive’s internal grown defect list (G-List) is full, causing the drive to run slowly and eventually fail as it can no longer reallocate bad sectors.

  • Technical Recovery: We use hardware tools to access the drive’s Service Area and read the defect lists. We can clear the G-List and perform a full surface scan with our imager, which has its own, more robust, bad sector management, to stabilise the drive for imaging.

22. HPA & DCO Regions (Hidden Areas)

  • Summary: The laptop manufacturer has set a Host Protected Area (HPA) or Device Configuration Overlay (DCO), hiding a portion of the drive and making data inaccessible.

  • Technical Recovery: We use our hardware tools to detect the presence of an HPA/DCO. We then issue the ATA commands to temporarily remove these restrictions, allowing our imaging hardware to access the full capacity of the drive and recover the hidden data.

23. File System Journal Corruption

  • Summary: The journal of a journaling file system (NTFS, EXT3/4, HFS+) is corrupted, causing the volume to mount as RAW.

  • Technical Recovery: We attempt to replay the transaction journal from the drive image. If the journal is damaged, we discard it and perform a raw file system recovery, rebuilding the directory tree based on the metadata contained within the orphaned files and folders.

24. Slow Performance & I/O Timeouts

  • Summary: The drive is taking excessively long to read files, often due to media degradation, unstable heads, or firmware bugs.

  • Technical Recovery: We connect the drive to our hardware imager and monitor the SMART log and error codes. We adjust the imaging strategy to use slower, more sensitive read commands and may disable the drive’s internal read retry and cache functions to force it to return data faster, even with errors, which our hardware then corrects.

25. Drive Not Initialised / RAW Drive

  • Summary: The operating system prompts to initialise the drive because it cannot read the partition scheme.

  • Technical Recovery: We first create a forensic image to secure the raw data. We then perform a deep scan of the image to locate the missing partition boundaries and boot sectors, manually reconstructing the partition table with the correct CHS/LBA values.


Why Choose Swansea Data Recovery?

  • 25 Years of Expertise: A quarter-century of successful recoveries from thousands of laptop drives.

  • Class 100 Cleanroom: Essential for the delicate physical repairs required by 2.5″ drives.

  • Advanced Tools & Parts Inventory: We invest in industry-leading hardware (PC-3000, DeepSpar) and maintain a vast library of 2.5″ and M.2 donor parts.

  • Free Diagnostics: We provide a clear, no-obligation report and a fixed-price quote before any work begins.

  • Multi-Vendor Specialists: We understand the nuances of all laptop brands and their specific storage configurations.

Contact Swansea Data Recovery today for a free, confidential evaluation of your laptop, notebook, or netbook drive. Your data is in expert hands.

Featured Article

DELL SERVER RAID:

I am using a Dell server with a RAID controller which is listed as PERC4. I have suddenly experienced a RAID card failure, which appears to have wiped out all of the disks, and the server is currently showing that there are no disks available. I really need the information which is on those disks, and while I have another RAID controller card, I am not sure if the system will work. I have tried it in another computer with its own array, removing the hard drives and attaching them to the array with the new controller card in. What happened here was that the drives appear to have multiple partitions, and none of them have any bytes of information in. I have also used a number of software programs to try and get at the data in the RAID. Using these tools, I am often only able to see one partition, but I cannot see another which should be there. I am not sure if the RAID that has been used is RAID5 or RAID0, and I am also not sure of the size of the missing partition, it was done so long ago.

HP PROLIANT RAID:

I am having a few problems with an HP ProLiant 350 connected to a RAID array with several hard drives. This has been the main storage point for data in the home for some time, but suddenly, the drives have dropped out of the array. The system is not able to see any of the drives, and when I try to open them, the computer asks me to enable logical drives. I have agreed to do this several times, but get another message saying that all of the data on the disks will be lost if I choose to enable the logical drives. I can’t afford to lose the data on these drives, as some of it is irreplaceable, and so I don’t want to risk enabling any systems that could destroy the info.

Laptop Repair

WINDOWS LAPTOP

I have been using a Windows 8 laptop with an external hard drive for more than 4 months now. Everything worked well until I gave the hard drive a slight knock while the laptop was being shifted from one table to another. The hard drive was hanging from the laptop’s USB port at the time, but only got a slight shake, rather than a serious accident. However, since that time, I have not been able to access any data at all from the hard drive. The laptop simply won’t recognise it at all. What happens is that I connect the hard drive to the USB port of the laptop, and the blue LED light appears on the disk. Within a few seconds of being powered up, the hard disk starts shaking and flashing. The computer can’t see it, and the Drive manager also can’t find it. I need to be able to get the data, as it contains critical notes which are only on this system. I can’t manage without the information on the drive.

DATA RECOVERY LAPTOP

I have a serious problem with my laptop. It won’t boot up any more, and I have a lot of photographs from my digital camera on the system. There was no warning signs that I was about to lose the laptop, it just stopped working. I decided that the best solution would be to take it to a data recovery professional. He looked at the system, and then said that he would format the disk, and it looked as though all the data on it was already erased. He even installed a new operating system, and I think he tried to wipe the drive, or did something. I have not been able to recover the photos from my digital camera, and so I decided to purchase a data recovery program. I ran this on the system, and received part of the files. However, I know that there are around two and a half thousand photographs, and maybe 600 have been recovered. I need to be able to get the rest of the photos recovered.

ASUS X552C

I have an Asus X552C laptop which I use with an external audio recorder. This sends data to my hard drive, and I use it for professional recordings. The problem is that the laptop will no longer recognise the external recorder, and will also not recognise the files which have been downloaded to the hard drive. I can see all of the files, named and available in the libraries folder. However, when I go to click on the file, I only get a small .txt file, rather than playing an audio file. I have tried to get the computer to play the files, but there does not seem to be any way to manage this. I have tried my best, and don’t understand what the problem is. I need to access the data files, some of which have been recorded by clients, and to ask them to re-record could impact on future orders. I’m therefore pretty reluctant to lose these files, and I am hoping that yourselves can recover the data so that it will play as intended.

ASUS R510C

I have an Asus R510C laptop computer which will not start up when I press the power button. This is a business laptop, and so has been used for a number of years, occasionally by other colleagues but most often by me. The problem began when I downloaded some new files, and then saved them to the usual disk. Firstly, the computer reported that it had a problem in saving the files, and then that the drive was almost full. I stopped the downloads and looked at the storage available in the hard drive. This seemed very close to full, about 90%, and so I deleted some old files which I no longer needed. What I did not realise is that some of the other files must have been highlighted when I pressed delete, as I have lost a lot of files, some of which are very important. I need to be able to recover the files so that they can be used again.

Laptop Repair

Everyday hundreds of thousands of us all around the country sit down to use our laptops to carry out a variety of different tasks from the mundane at work to the exciting at home as well as social media and entertaining ourselves with the latest Internet viral.

Before the advent of the table computer the laptop was invented as the staple for the person on the move giving he or she the ability and the power to do all the things they would on the move that they would in the office or their living room.

Laptops too however have their downside just as the desktop computer before them. And as with all computers and any device containing a hard disk drive the laptop – regardless of manufacturer – is prone to hard disk problems.

A common problem with all laptops is movement. We take our laptops from A to B and do so in the hope that we can manage the journey without dropping it. But accidents do happen and the laptop can sometimes end up on the floor of the bus, the train or even the office. And when these collisions occur more often than not the first thing to suffer is the hard disk drive.

Likewise general wear and tear on the laptop hard drive can cause problems. You have to consider that laptops are more compact then your ordinary desktop computer so therefore there is more heat compacting into a smaller area even with fans and air vents over the body.

Many laptop disk drives are prone to having their Printed Circuit Boards (PCBs) simply melt with overuse especially if they have been left in operation for many hours at a time without a power down. With the loss of the PCB the firmware that allows the hard drive to determine its optimum temperature in relation to that set by the BIOS and also its maximum number of revolutions per minute may come under threat and can result in errors occurring.

It is also important to consider that the hard disk drive inside your laptop – regardless of its model or manufacturer – is a lot smaller than the hard drive in your desktop computer. With this in mind they are harder to replace and a failing hard drive can present even bigger problems for the user than simply having the drive replaced. The age of the machine is a factor as is availability of compatible hard disk drives.

One cannot simply remove a drive and replace especially if the drive being replaced contains data and information that would be hard to replace.

With www.swanseadatarecovery.co.uk we can help you recover the data from your laptop hard disk drive with the minimum of fuss and help you transfer it to a new hard drive on a new laptop if your existing one cannot be repaired.

Client Testimonials

“ I had been using a Lacie hard drive for a number of years to backup all my work files, iTunes music collection and photographs of my children. One of my children accidently one day knocked over the hard drive while it was powered up. All I received was clicking noises. Swansea data recovery recovered all my data when PC World could not.  ”

Morris James Swansea

“ Apple Mac Air laptop would not boot up and I took it to Apple store in Grand Arcade, Cardiff. They said the SSD hard drive had stopped working and was beyond their expertise. The Apple store recommended Swansea data recovery so I sent them the SSD drive. The drive contained all my uni work so I was keen to get everything recovered. Swansea Data Recovery provided me a quick and professional service and I would have no hesitation in recommending them to any of my uni mates. ”

Mark Cuthbert Cardiff

“ We have a Q-Nap server which was a 16 disk raid 5 system. Three disks failed on us one weekend due to a power outrage. We contacted our local it service provider and they could not help and recommended Swansea Data Recovery. We removed all disks from server and sent them to yourselves. Data was fully recovered and system is now back up and running. 124 staff used the server so was critical for our business. Highly recommended. ”

Gareth Davies Newport Wales

“ I am a photographer and shoot portraits for a living. My main computer which I complete all my editing on would not recognise the HDD one day. I called HP support but they could not help me and said the HDD was the issue. I contacted Swansea Data Recovery and from the first point of contact they put my mind at ease and said they could get back 100% of my data. Swansea Data Recovery have been true to their word and recovered all data for me within 24 hours. ”

Iva Evans Cardiff

“ Thanks guys for recovering my valuable data, 1st rate service. ”

Don Davies Wrexham

“ I received all my data back today and just wanted to send you an email saying how grateful we both are for recovering our data for our failed iMac.  ”

Nicola Ball Cardiff

“ Swansea Data Recovery are a life saver 10 years at work was at the risk of disappearing forever until yourselves recovered all my data, 5 star service!!!!!  ”

Manny Baker Port Talbot Wales